FAQs
Frequently Asked Question
Here are some questions that might help you. Contact us if you want to ask more !
Kediri, East Java – Indonesia.
We can ship these plants all over the world. And each country has its own rules and policies, especially regarding import permits and tax fees at customs.
For shipments we use the DHL Express service. Shipping rates to Southeast Asia, US, EU and other countries :
USD 55 for United States
USD 55 for Canada
USD 65 for Eropaunion
USD 60 for Other
3 kg of volume that suitable up to 10 plants depends on plants size. We have a free shipping promo if the purchase is over USD 500.
Please note that rates and shipping options may vary during the holiday season and inclement weather conditions. On a typical day, it takes 6-7 days for a package to be shipped worldwide using DHL.
After the payment is complete, we immediately apply for a plant export permit, inspect the plant at the quarantine office and finish processing the phytosanitary certificate document.
It takes 1-2 weeks working days. The process of sending the package to the destination country can take between 4 – 8 days.
Yes, the buyers will receive a DHL Express trucking number. We will send the trucking number via email and the buyers can monitor the process of the package journey on the official DHL Express website.